Delivery & Returns

DELIVERY

AUSTRALIA, NEW ZEALAND & UNITED STATES (USA)

We offer FREE delivery for all Australian, New Zealand and USA orders over AUD $99

For all orders under $99, the below delivery options are available:

  • Standard Delivery $15.00
  • Express Delivery $20.00

 

INTERNATIONAL

Other International orders will mostly be delivered within 2-weeks from date of purchase. On occasion, some deliveries may take up to 3-weeks due to time taken clearing customs. The customer will be fully responsible for customs duties or foreign taxes that may be imposed on the delivery.

For all other orders, the below delivery options are available:
International delivery - up to 21-days $35.00

RETURNS

Download the RETURNS FORM.

At LEVEL we want you to love your purchases, but understand it's not always easy choosing which of our great items to buy, so if you do change your mind we are happy to exchange or refund any merchandise within 30 days of purchase provided they are unworn and in their original packaging with swing tickets attached.

Return the product to us within 30 days of purchase and when your item is received we will process it as quickly as we can, and make the refund to the account that was used for the original transaction.

All discounted product including promotional or sale items are non-refundable for change of mind, unless received damaged, faulty or sent incorrectly.

Returns address:

5 Ireland Street, Burwood 3125 VIC Australia

Exchanges

At LEVEL we will gladly replace or refund any faulty items, subject to availability. Faulty items should be returned as per the refunds policy in the original packaging with swing tickets attached.

If you have a problem with your purchase, please contact info@levelclothing.net