At LEVEL we want you to love your purchases, but understand it's not always easy choosing which of our great items to buy, so if you do change your mind we are happy to exchange or refund any merchandise within 30 days of purchase provided they are unworn and in their original packaging with swing tickets attached.

We have made the process of returns easy and every online delivery comes with a postage paid envelope for you to return. Simply put your item in the bag with the original packaging, together with the original receipt and enclosed feedback form, then post.

When your item is received we will process it as quickly as we can, and make the refund to the Credit Card or Paypal account that was used for the original transaction.

All discounted product including promotional or sale items are non-refundable for change of mind, unless received damaged, faulty or sent incorrectly.


At LEVEL we will gladly replace or refund any faulty items, subject to availability. Faulty items should be returned through postage paid envelope, together with original packaging and receipt.

If you have a problem with your purchase, please contact